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Tag: Troubleshooting

Device Waiting On Another Device

October 21, 2024 /

Brief

I own a MeLE Quieter HD3 Mini PC which is an inexpensive but useful fanless mini desktop PC. One of its features is an SD Card slot. This has never worked but it didn’t bother me much until recently when I needed to transfer video files to a computer from an SD Card.

I needed to fix this problem.

The Immediate Issue

Looking in the Device Manager I could clearly see that the SD Host Controller did not have a working driver.

However, when I tried to update the driver or try uninstalling it and rebooting the system I would receive the response:

Windows Drivers Device Manager

Working It Out

I tried for a good while to find this device without luck until I received a response from the manufacturer with the information that this device would present as an unknown device with the Hardware ID INT34C8. I needed to install the driver for this device before the Intel SD Host Controller would function. Knowing this information, I was able to find the device in Device Manager under Other devices:

Windows Drivers Device Manager
Windows Drivers Device Manager

INT34C8 is in the device instance path.

With the help of Google and Anthropic I was able to find out that this was an Intel Serial IO GPIO Host Controller. So, I tried updating the driver using Device Manager in the usual fashion:

Windows Drivers Device Manager

But, unsurprisingly, INT34C8 wasn’t listed and so I needed to go and find this driver. Looking for drivers online is a bit of a minefield there is a site on the Microsoft domain that VirusTotal passes as clean. https://www.catalog.update.microsoft.com/Search.aspx?q=INT34C8

This provided a list of ‘System’ drivers so I chose the first one, for Windows 10 and later. A Cabinet File was downloaded and I opened that. Going back to Device Manager I chose once again to update the driver and then pointed at the C:\Users\tim folder. After a moment or two the installation was declared successful:

Windows Drivers Device Manager

Looking in Device Manager confirmed that not only was the INT34C8 device working but also the SD Host Controller:

Windows Drivers Device Manager

Conclusion

The crucial piece of information in this troubleshoot was finding the INT34C8 device and it was only when MeLE support let me know that this was going to show as an Unknown Device with Hardware ID INT34C8 that I was able to fix this problem.

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CompTIA Troubleshoot Model

August 14, 2022 / / 0 Comments

Using the CompTIA troubleshooting model to fix a simple problem.

Troubleshoot – Kali Install on Macbook unable to use Wireless Adapter.

1. Identify the problem

  • After installing Kali Linux on my old (2011) Macbook Pro laptop everything seems to be working good except there is no option to enable WiFi.
  • lspci command shows that there is an entry for Network Controller:
    • Broadcom Inc. BCM4331 802.11a/b/g/n
  • The Network Settings feature does allow setting for a wireless connection to be set up but so far this has had no effect on creating an actual Wireless connection.

2. Establish a theory of probably cause

  • The install of Kali somehow didn’t include the necessary software/drivers to operate the adapter.
  • Kali linux isn’t compatible with the adapter.
  • The manual set up of a wireless connection in Kali has not been done correctly.
  • In the Network Connections edit dialogue box the options available for Band are a, b and g. There is no option for n or ac. The router that we are trying to connect to is transmitting on b, g, and n however.
  • Disable DHCP and setting a manual IP address has no effect.

3. Test theory

  • Find and install driver for the adapter
    • Some googling found: sudo apt install firmware-b43-installer
    • This worked. After a restart the laptop connected to the Cisco48530 AP.

4. Establish a plan to resolve the problem

  • Use – sudo apt install firmware-b43-installer
  • Restart the laptop

5. Implement this solution

6. Verify full system functionality

  • Setting this command produced a flurry of activity in the command window.
  • Finishing with no errors or fail notices
  • After restarting the computer the WiFi was fully functional.

7. Document

  • So this was a simple driver missing or update that was required after the installation of Kali.
  • Presumably because I was installing Kali into a 11 year old machine and a Mac as well the wireless adapter was not in the list of drivers included in the Kali installation.
  • A simple install of the correct driver fixed the problem.
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